Cluster PR& Social Media Manager

- Thai nationality ONLY.
- Able to work for 4-5 hotels (so owning a personal car is an advantage).
- Fluent in English and Thai language, both written and spoken.
- Experience in Social Media or Digital Marketing (hotel $ Residence field), at least 2 years.
- Experience in Marketing Communication / Public Relations / Online Marketing / Artworks is a plus.
- At least 3 years experience in the level of assistant Manager and Manager.
- Excellent creativity skill.
- Fast learning and movement
- Strong skill and knowledge in content writing
- Basic knowledge of graphic design
- Strong leadership / Maturity, and good team player

- Manage presence on social networking sites including Facebook, Instagram, LINE, Twitter, YouTube, Blogs,
and other similar community sites, posting on relevant blogs, and seeding content into social sites as
needed.

- Create, maintain, and execute a social media editorial calendar and posting schedule

- Manage social media campaigns and day-to-day activities, including contributions to brand blog where
applicable, community-outreach efforts, promotions, etc

- Create, maintain and engage a community of past guests, loyalty programme members, fans and prospects
on social networks.

- Branding ? Reinforce brand messages on social networks focusing on hallmarks, signatures and delivered
experience


- Become an advocate of our brands in social media spaces as well as identify and engage brand advocates
among our guests to drive positive messages.

- Build and maintain a working relationship with bloggers, internet celebrities and other social media
influencers also known as KOLs (key opinion leaders). Collaborate with Marcom team when required to host
journalists or similar KOLs.

- Respond to basic inquiries posted by guests on social media including private message boxes

- Escalate reservation related inquiries and complaints to relevant departments

- Alert operations and executive team in case of very negative reviews or comments posted by guests on
social media sites (e.g. Facebook, Twitter, Instagram, WeChat, Weibo, Line)


-Work with Corporate Office digital team to create and optimise social advertising campaigns to drive
property?s awareness.

- Support Corporate office digital team in promoting commercial/ sponsored content that is sales focused.


- Identify opportunities and threats in user generated content on properties, report to appropriate parties

- Competitor?s analysis: gather and perform competitor, consumer & channel analysis to facilitate the
development of successful social media campaign

- Educate property team members to utilise the social media channels properly and effectively

- Educate management team on the importance of social media and update them on the latest social media
trends

- Engage management team as well as other team members on the importance of reputation management
and its effect on property?s operation, brand reputation and property?s revenue.

- Monthly Service Charge
- Meal Allowance
- 5 working days per week
- Public Holiday (17 years / year)
- Annual Leave / Vacation
- Birthday Leave & Gift
- Social Security
- Group Health Insurance
- Provident Fund
- Performance Bonus
- Annual Staff Party
- Training for Skill Development